Terms & Conditions

These terms and conditions are applicable to all contracts for the provision of services to the
exclusion of any other terms and conditions. Booking confirmations made verbally or via written
form i.e. email, letter, are subject to these terms and conditions.


Please read the following terms and conditions of sale carefully before ordering products or services
from us. By purchasing products or services from us, you agree to these terms of sale. These terms
do not replace or affect your statutory rights. In these terms, “you” and “your” refer to the customer
and “we”, “us”, “Lopezmocktails” and “our” refer to The Lopezmocktails Hire Company Ltd.
Lopezmocktails accepts no variation of these terms & conditions unless agreed in advance in writing.


DEPOSIT
In order to secure a service with Lopezmocktails, we ask for a small deposit of your required service
total to secure the date of your booking. This is not treated as a pre-payment of your event until 30
days prior to the event as this is a fully refundable deposit until this time.


CANCELLATION
In the event of cancellation, thirty (30) days minimum notice in writing to Lopezmocktails before the
planned event is required to avoid the full invoice being charged. Booking deposits are transferable
or refundable up until thirty (30) days prior to the event date unless previously discussed in writing.
Full payment is required if above terms are not met.


BOOKINGS
All verbal and emailed quotations will be valid for seven (7) days from date of enquiry.
Lopezmocktails cannot guarantee that your date will be available after these 7 days. To confirm a
booking, the client must provide a booking deposit either by credit or debit card or electronic
transfer within seven (7) days of receiving an invoice.
The remaining balance is due the week of the event date, no later than the event date itself. Any
additional hours or fees requested on the event date must be paid no later than seven (7) days
following the event unless a contract is prepared and signed stating otherwise. Debtors following
this date will be passed to a collections agency whose fees the client will be liable for.


ACCESS (PARKING, LOADING)
Adequate parking is required for all events and must be provided by the client. Registrations can be
provided if required. If Lopezmocktails is providing mobile bars, stock, ice or glasses, suitable
unloading and loading locations must be provided. Any delays to service arising from poor unloading
facilities will not be the responsibility of lopezmocktails.


BARTENDER HIRE
The bartender(s) will provide service for the agreed service hours from their start time until the end
time, as dictated by your booking and confirmed with you on your invoice. This time cannot be
adjusted within 12 hours of your event start time and cannot be adjusted by any more than three
hours either earlier or later than the original start and end times. The bartender(s) reserve the right
to not provide service after the end time unless the client signs the appropriate bartender’s job
sheet (provided at every event).


We will always make drinks making our priority. When hiring a flair bartender, please bear in mind
that if the bar is busy, your bartender may not have an opportunity to flair and entertain. We would

rather ensure that clients have their drinks over entertainment. If you prefer otherwise, please let us
know in writing.


If you are providing your own stock, glassware, bar, and / or ice, we will advise on this with a
shopping list service. If you provide inadequate or poor supplies of any of the above, this may impair
on your enjoyment of the drinks. Lopezmocktails Ltd Company cannot be held responsible for this.


COMPLETE SERVICE
When providing the Complete Mocktail /Cocktail Service (where Lopezmocktails supplies mobile bar,
staffing, drinks, glassware, ice, delivery), we estimate for a reasonable number of drinks per person.
If the client supplies incorrect information relating to the number of guests, our estimations will be
incorrect, and this can jeopardise the longevity of drinks supplies. We do not provide an unlimited
amount of drinks when supplying this service. Any stock remaining at the specified end time will be
taken back by lopezmocktails. Any additional time requested on the night will be calculated after the
event and invoiced accordingly to the client.


MOBILE BARS
When hiring our mobile bars or purchasing the Complete Mocktail/ Cocktail Service or dry hire™
when a bar is supplied, a reasonable amount may be billed to the client in respect of any damage to
the bar, other than reasonable wear and tear, which is shown to have been caused by guests of the
client upon inspection of the damage to the bar. If the client requests that the bar be left overnight
at the party, we will require a deposit as well as a next day collection charge.
The client is responsible for providing a 13-amp socket within reasonable locality of the required bar
positioning. We will supply an extension cord of no greater than ten (10) metres. All due care and
attention are taken to not stain or damage any flooring under the bar area however it is the
responsibility of the client to choose an appropriate location for the mobile bar.
We do aim to provide our bars in a perfect state, however with working several events general wear
and tear, light scratches and marks may appear on your hired bar. We do repair and replace these
minor areas regularly.


GLASSWARE
When glassware is hired by the client, we will aim to provide this from our own resources, however
in some circumstances (availability, locality) we may have to use a third party company who may
want to deliver on different days surrounding your event. In this case, we will liaise between client
and third-party company to ensure delivery and collection are briefed and prepared correctly in the
interests of all parties. All glassware is audited after the event and the client will be charged at four
(4) times the hire rate for each broken or lost glass.


If Lopezmocktails collects glassware after the event, we will need to charge a collection fee. We are
not an after-party cleaning service and as such we ask that all glasses are emptied of contents and
placed back within the glassware racks provided for you to speed up collection time. It is advisable to
make a note of glassware numbers at this point to ensure that you are billed correctly after the
event for any lost or broken glassware.


COMPLAINTS
We treat all complaints about our service, either in advance, during or after the event seriously. If
you are not happy with the service whilst the party is happening, the best thing to do is speak with

the staff on site and see if the problem can be rectified. If this is difficult or unrealistic to do, please
call the out of hours mobile number on your pre-arrival document and we will do everything we can
to resolve the problem. Your event cannot be replicated later, so we need to know as soon as
possible if there is a way for us to enhance your enjoyment of your event right there and then.
Complaints made post-event are much harder for us to deal with, and we ask that video or
photographic evidence be supplied where possible in order to assist your claim, as well as noting
down any issues on the bartender’s job sheet at the end of the shift, so that the bartender(s) can
view these and verify the validity of these. When it is found that lopezmocktails is at fault, we will
recompense with a discount or free service for a future event, for the party organiser or a
nominated person. We will only provide refunds where lopezmocktails must change the service
against the organisers’ plans; for example, if the staff member is booked for 3 hours, arrives late and
only serves for 2 hours.


LICENSING
Lopezmocktails is not responsible for acquiring temporary event notices for paid bar events unless
required to in writing and therefore is also not responsible for any breaches of licenses outside of
our control.


RATES
Rates and invoices are subject to change dependent on client’s requirements, additional hours and
stock. Lopezmocktails will give reasonable notice to the client of changes to rates and invoices and
rates set out in the quote provided to the client shall not change. Any additional hours not
previously discussed will be charged at the full hourly rate, regardless of discount applied at time of
booking.


INSURANCE
Lopezmocktails has both public liability and employer’s insurance for all events.
Copies of our latest insurance documents are available upon request.
We strongly recommend that you understand why it is important to book with a full insured
company.


BALANCING PAYMENT
If full payment is not received by the event date, we will be unable to provide our services and any
deposits pre-paid will be non-refundable.


ADDITIONAL
Lopezmocktails shall not be liable for any delay, loss or cancellation of service arising from
contingencies beyond their control e.g. hurricane, snow-caused road closure, flooding, ‘act of God’
etc, however if Lopezmocktails is at fault a full refund will be issued.? Although we do aim to provide
a highly professional and entertaining service, Lopezmocktails is not responsible for the success or
non- success of an event.


We ask that the client thoroughly checks through the invoice to ensure that the venue address,
mobile contact, times and date are correct. We cannot be held accountable if our bartenders are
late and cannot contact the client to confirm. Likewise, we provide you with an out of office mobile
contact in case of the above.